Commission Design Policy
1. How to Request a Commission
All commission inquiries must be made via:
- Instagram DM: @pleiosien
- Email: pleiosien@gmail.com
Once we’ve discussed your project and confirmed availability, you’ll be sent a commission agreement to sign before any work begins.
2. Deposit & Payment Terms
A 50% non-refundable deposit is required before the design process begins.
The remaining 50% is due upon final approval of the design, prior to delivery of the final files or physical product (if applicable).
Work will not begin until the deposit is received.
3. Design Process
After the deposit is received, we will begin the concept and design phase.
You will receive frequent rounds of drafts for review and feedback.
Once the design is approved, no further changes can be made. Additional revisions may incur a fee during and after the piece is made.
4. Turnaround Time
Estimated turnaround time will be communicated upon booking.
Rush orders may be accommodated for an additional fee.
Turnaround may vary based on complexity and responsiveness to feedback.
5. Cancellations & Refunds
The 50% deposit is non-refundable, even if the commission is canceled by the client.
If the project is canceled after work has begun, the deposit will be retained to cover time and resources used.
If for any reason I am unable to complete the project, a refund of the deposit may be issued at my discretion.
6. Usage Rights & Ownership
All commissioned designs are the intellectual property of Pleiosien, unless otherwise agreed upon.
The client receives non-exclusive, non-transferable usage rights for personal or commercial use (as agreed).
Resale, reproduction, or modification of the design without permission is strictly prohibited.
If you require full rights or exclusivity, this must be discussed and may incur additional fees.
7. Shipping & Delivery Fees
Standard shipping costs are included or calculated at checkout depending on your location.
If you request special delivery methods such as Uber, Didi, or other courier services outside our standard shipping options, additional charges will apply and will be added to your final order price.
We will notify you of any extra fees before processing your order for these special deliveries.