1. How to Request a Commission
All commission inquiries must be made via:
- Instagram DM: @pleiosien
- Email: pleiosien@gmail.com

Once we have discussed your project and confirmed availability, you will be sent a contract agreement to sign before any work begins.

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2. Deposit & Payment Terms
A 50% non-refundable deposit is required before the design process begins.
The remaining 50% is due upon final approval of the design, prior to delivery of the final files or physical product (if applicable).
Work will not begin until the deposit is received.

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3. Design Process
After the deposit is received, we will begin the concept and design phase.
You will receive frequent rounds of drafts for review and feedback.
Once the design is approved, no further changes can be made. Additional revisions may incur a fee during and after the piece is made.
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4. Turnaround Time
Estimated turnaround time will be communicated upon booking.
Rush orders may be accommodated for an additional fee.
Turnaround may vary based on complexity and responsiveness to feedback.

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5. Cancellations & Refunds
The 50% deposit is non-refundable, even if the commission is canceled by the client.

If the project is canceled after work has begun, the deposit will be retained to cover time and resources used.

If for any reason we are unable to complete the project, a refund of the deposit may be issued at our discretion.

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6. Intellectual Property, Copyright & Usage Rights
Unless otherwise agreed in writing, all commissioned designs, concepts, drawings, digital files, prototypes, and related materials created by Pleiosien remain the sole and exclusive intellectual property of Pleiosien and are protected by applicable copyright laws.

The Client is granted a limited, non-exclusive, non-transferable licence to use the final design solely for the purpose agreed upon at the time of commission. No ownership, copyright, trademark, patent, or other intellectual property rights are transferred to the Client under this Agreement.

Pleiosien expressly reserves the unrestricted right to reproduce, manufacture, market, display, publish, distribute, licence, modify, adapt, and sell the commissioned design, including any derivatives, variations, or products incorporating the design, unless an exclusivity agreement has been executed in writing.

The Client shall not reproduce, modify, distribute, resell, sublicense, reverse engineer, or otherwise commercially exploit the design or any associated intellectual property without the prior written consent of Pleiosien.

Should the Client require exclusive rights, assignment of copyright, or transfer of intellectual property ownership, such rights must be negotiated separately and documented in a written agreement. Additional fees will apply.
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‎ ‎7. Shipping & Delivery Fees
Standard shipping costs are included or calculated at checkout depending on your location.

If you request special delivery methods such as Uber, Didi, or other courier services outside our standard shipping options, additional charges will apply and will be added to your final order price.

We will notify you of any extra fees before processing your order for these special deliveries.

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8. By commissioning a design, you agree to these terms.
If you have any questions before ordering, feel free to contact us at pleiosien@gmail.com / via instagram DM @pleiosien