Ready-to-ship items: dispatched in 3–5 business days. Made-to-order/custom pieces: 1–3 weeks, depending on design complexity.
Shipped from Melbourne, Australia.

Due to the artistic and made-to-order nature of each piece, returns or exchanges are not accepted unless the item arrives damaged.
If your piece is damaged on arrival, contact us within 3 days of delivery with clear photos for assessment.

Please do not return any item without prior approval.
Unauthorised returns will not be accepted or refunded. Always contact us first to resolve any issues.

Available to stylists, designers, and photographers.
Items must be returned in original condition by the agreed date.
Loan agreements will require a deposit or formal documentation.

Customers are responsible for proper handling of all pieces post-delivery.
Avoid exposure to harsh chemicals, heat, or direct sunlight.

All packages include basic tracking. If you require signature on delivery or express shipping, please contact us before checkout.

Yes, we ship internationally.
Buyers are responsible for any customs duties, VAT, or import taxes required in their country. Delivery times vary by destination and may be delayed due to customs clearance.

If your item arrives damaged, notify us within 3 days of delivery with clear, unfiltered photos of the damage and packaging.
We'll assess and offer a replacement, repair, or refund depending on the situation.

Your personal information (email, address, etc.) is used only to fulfil your order and communicate with you.
We don’t sell or share your data with third parties.

We reserve the right to refuse service or cancel orders at our discretion, including in cases of suspected fraud, abusive communication, or unreasonable requests.

If your item arrives damaged, notify us within 3 days of delivery with clear, unfiltered photos of the damage and packaging.
We'll assess and offer a replacement, repair, or refund depending on the situation.