FAQ's

𝟣. 𝐻𝑜𝓌 𝓁𝑜𝓃𝑔 𝓌𝒾𝓁𝓁 𝓂𝓎 𝑜𝓇𝒹𝑒𝓇 𝓉𝒶𝓀𝑒 𝓉𝑜 𝒶𝓇𝓇𝒾𝓋𝑒?
Most ready-to-ship orders are dispatched within 3–5 business days. Made-to-order or custom items may take up to 1–3 weeks, depending on the complexity of the piece. You’ll be notified once your order is on the way.‎ ‎

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𝟤. 𝒲𝒽𝒶𝓉 𝓂𝒶𝓉𝑒𝓇𝒾𝒶𝓁𝓈 𝒹𝑜 𝓎𝑜𝓊 𝓊𝓈𝑒?
All pieces are made from high-resolution UV resin using advanced 3D printing technology. The material is lightweight, smooth to the touch, and finished by hand for clarity and precision.

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𝟥. 𝐻𝑜𝓌 𝒹𝑜 𝐼 𝒸𝒶𝓇𝑒 𝒻𝑜𝓇 𝓂𝓎 𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝓇𝓎?
Handle the pieces with care: Avoid sharp impacts or excessive pressure to maintain the shape and integrity. Use a dry, soft cloth to polish, especially for transparent pieces which may get cloudy from fingerprints. Avoid chemicals such as alcohol, perfume or harsh cleaning products. Keep away from prolonged heat or direct sunlight.

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𝟦. 𝒟𝑜 𝓎𝑜𝓊 𝑜𝒻𝒻𝑒𝓇 𝒸𝓊𝓈𝓉𝑜𝓂 𝑜𝓇 𝒸𝑜𝓂𝓂𝒾𝓈𝓈𝒾𝑜𝓃𝑒𝒹 𝒹𝑒𝓈𝒾𝑔𝓃𝓈?
Yes! Pleiosien offers custom designs for individuals, stlylists, and editorial projects. Contact us via email (pleiosien@gmail.com) or Instagram DM to begin a custom order or fitting consultation.
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𝟧. 𝒞𝒶𝓃 𝐼 𝓁𝑜𝒶𝓃 𝓎𝑜𝓊𝓇 𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝓇𝓎 𝒻𝑜𝓇 𝒶 𝓈𝒽𝑜𝑜𝓉 𝑜𝓇 𝑒𝓋𝑒𝓃𝓉?
Absolutely! Pleiosien offers loan agreements for stylists, photographers, and designers. Reach out via email (pleiosien@gmail.com) or Instagram DM to arrange a fitting or discuss availability.

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𝟨. 𝒲𝒽𝑒𝓇𝑒 𝒹𝑜 𝓎𝑜𝓊 𝓈𝒽𝒾𝓅 𝒻𝓇𝑜𝓂?
All orders are made and shipped from Melbourne, Australia.

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𝟩. 𝒞𝒶𝓃 𝐼 𝓇𝑒𝓉𝓊𝓇𝓃 𝑜𝓇 𝑒𝓍𝒸𝒽𝒶𝓃𝑔𝑒 𝓂𝓎 𝑜𝓇𝒹𝑒𝓇?
Due to the made-to-order and artistic nature of each piece, we currently do not offer returns or exchanges unless your item arrives damaged. Please contact us within 3 days of delivery with clear photos.